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FREQUENTLY ASKED QUESTIONS
Does the service agreement cover all our waste handling equipment?
Yes it certainly can. The type, make and quantity of equipment covered is outlined in your application prior to the agreement starting. If you have any doubts or queries regarding you waste handling equipment we are happy to carry out a free, no obligation, site survey.

What if the machine requires a new part?

Additional charges will be incurred for any component parts. However if you have signed up to the All-Inclusive Maintenance Agreement this has the added benefit of including all component machine parts required.

What are your normal response times?

Our target under the 24hr Response Support Cover for breakdown call outs is to attend within 24 hours of the call. Should your business require a critical response this service can be adapted to provide around the clock, 24hr Critical Response Cover, 364 days a year with a speedy response time.

What makes of equipment do you service?

Pakawaste's knowledge of the industry and the training of our engineers have been developed whilst working in the waste handling equipment market for over three decades. Therefore, Pakawaste are in the unique position of offering service and breakdown agreements not only on our own comprehensive range of equipment, but on any brand or make of waste handling equipment.

Is there any restriction on the number of call outs?

No, however if a machine is beyond its useful life or suffered irreparable damage the cost of the component parts and the inconvenience to you of constantly failing parts would prompt us to recommend replacing the equipment with a more up to date and reliable machine.

If you still have any questions you would like us to answer please call our service team on  01772 796688  or email service@pakawaste.co.uk
 Pakawaste Ltd | Rough Hey Road | Preston | Lancashire | PR2 5AR | United Kingdom   
Company Registration Number: 1256393 | VAT Registration 156 5511 65